Dewi188 Privacy Policy

1 Introduction

This Privacy Policy applies to Dewi188 and describes our approach to personal data relating to registered players, prospective players, website visitors, and persons who communicate with our support team. By accessing Dewi188, opening an account, completing KYC, making a deposit, placing a wager, or requesting a withdrawal, you acknowledge the practices described in this policy.

Dewi188 recognises that casino and sports betting information is sensitive. We therefore seek to apply proportionate controls to identity documents, account credentials, transaction histories, responsible gaming preferences, and gameplay records. This policy is intended to provide clear, practical information rather than obscure important matters behind technical language.

2 Scope and Definitions

For this policy, “personal data” means information that identifies, relates to, or may reasonably be linked with an individual. “Processing” includes collecting, recording, storing, reviewing, using, transferring, restricting, and deleting personal data. “KYC” means the Know Your Customer process used to confirm identity, age, account ownership, and payment details.

This policy covers the Dewi188 website, mobile browser experience, player account, wallet, casino lobby, sportsbook, live chat, promotional communications, and transaction services. It does not create rights beyond those available under applicable law or the contractual rights set out in the Dewi188 Terms & Conditions.

3 Information We Collect

3.1 Registration and identity information

Dewi188 may collect your legal name, username, date of birth, nationality, residential location, email address, mobile number, and account password in protected form. To enforce the 21+ restriction and meet KYC obligations, we may request a MyKAD, passport, proof of address, photograph, or other identity evidence.

3.2 Financial and transaction information

We process deposit and withdrawal records, currency, amount, status, timestamps, payment references, and limited payment-account details. For Malaysian users, this may relate to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or USDT TRC20. Dewi188 does not require more payment information than is reasonably necessary for transaction completion, verification, reconciliation, and fraud prevention.

3.3 Gameplay and account activity

Dewi188 records wagers, wins and losses, bonus use, loyalty activity, login history, account settings, deposit limits, cooling-off periods, and self-exclusion instructions. This may include casino sessions and sports selections involving Liga Super Malaysia, EPL, UFC, football, or other markets available through the platform.

3.4 Technical information

Technical records may include IP address, browser type, operating system, device identifiers, approximate location, language settings, referring page, session times, security events, and cookie identifiers. Precise device location is not routinely required unless needed for security or legal compliance.

3.5 Communications

When you contact Dewi188, we may retain live chat messages, email correspondence, complaint records, verification notes, and information supplied to resolve a transaction or account matter.

4 How Information Is Collected

Most personal data is collected directly from you during registration, KYC, deposits, withdrawals, account-management requests, and conversations with support. Certain technical information is collected automatically when you use Dewi188. We may also receive limited information from payment processors, identity-verification providers, fraud-prevention services, and game or sportsbook systems where necessary to operate the platform.

If you provide information concerning another person, you confirm that you are authorised to do so and that the information is accurate. Dewi188 may reject or remove information that is unnecessary, misleading, or provided without appropriate authority.

5 Purposes of Data Processing

Dewi188 processes personal data only for defined purposes connected with platform operation and player protection. These purposes include:

• creating, maintaining, authenticating, and securing your player account;
• confirming identity and enforcing the minimum age of 21;
• processing deposits, withdrawals, refunds, and payment reconciliation;
• providing casino games, live dealer content, sports betting, bonuses, and loyalty benefits;
• calculating wagering requirements and resolving disputed game or transaction records;
• detecting fraud, collusion, duplicate accounts, payment abuse, chargebacks, and money laundering;
• applying deposit limits, cooling-off periods, self-exclusion, and other responsible gaming controls;
• answering questions, handling complaints, and improving customer support;
• maintaining platform performance, security, and service continuity;
• meeting contractual, licensing, accounting, regulatory, and legal obligations.

6 Legal Basis and Consent

Depending on the processing activity and applicable law, Dewi188 relies on contractual necessity, legal or regulatory obligations, legitimate operational and security interests, and consent. Contractual processing includes administering your account, accepting wagers, and paying eligible withdrawals. Compliance processing includes age checks, KYC, anti-money laundering review, and record retention.

Where consent is the applicable basis, it may be withdrawn for future processing by contacting Dewi188. Withdrawal does not affect processing already completed lawfully and may limit our ability to continue providing services where the relevant data is essential to account operation.

7 When Personal Data May Be Shared

Dewi188 does not sell or rent personal information. We may disclose limited data to carefully selected service providers where necessary to deliver the platform. These recipients may include payment processors, KYC and fraud-screening providers, secure hosting services, customer-support systems, game and sportsbook technology suppliers, professional advisers, auditors, and competent authorities.

Service providers are expected to use the information only for the authorised purpose and to maintain appropriate confidentiality and security controls. We may also disclose data where reasonably necessary to comply with lawful requests, investigate suspected criminal conduct, protect players or the public, establish legal claims, or enforce the Dewi188 Terms & Conditions.

8 Payments, KYC, and Financial Records

Payment and identity data receives enhanced handling because it can be used for fraud or identity theft. Dewi188 restricts KYC access to authorised personnel with a genuine operational requirement. Identity documentation may be checked for authenticity, age, account ownership, duplicate registration, sanctions concerns, and inconsistencies with payment details.

Players must deposit and withdraw through payment accounts held in their own name. If Dewi188 identifies a mismatch involving Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or a crypto wallet, we may request further evidence and temporarily restrict the transaction. Such restrictions are intended to protect the account holder and meet compliance obligations.

Payment records may be retained after an account closes where required for financial reconciliation, fraud investigation, dispute handling, anti-money laundering controls, or legal compliance.

9 Cookies and Similar Technologies

Dewi188 uses cookies and similar browser storage technologies to keep players signed in, remember settings, maintain session security, measure site performance, and identify suspicious activity. Essential cookies support functions such as authentication, wallet continuity, and account protection. Analytical cookies help us understand aggregate usage and improve navigation.

You may control non-essential cookies through your browser settings where available. Blocking essential cookies may prevent login, gameplay, payment, or security functions from operating correctly. Dewi188 does not permit unrelated third parties to place advertising technology solely for their independent purposes.

10 Data Security

Dewi188 applies administrative, technical, and organisational safeguards proportionate to the nature of the information processed. Controls include encrypted transmission, access permissions, credential protection, security monitoring, backup procedures, incident response, and periodic review of high-risk account activity.

No internet service can promise absolute security. Players also have an important role: use a unique password, protect access to the registered phone and email account, avoid shared devices where possible, and contact Dewi188 promptly if unauthorised activity is suspected. Dewi188 will never ask for your full password through live chat or email.

Where a data incident creates a material risk to affected individuals, Dewi188 will investigate, contain the issue, document its response, and provide notices where required by applicable law.

11 Data Retention

Dewi188 retains personal data only for as long as reasonably necessary for the purpose for which it was collected, including the duration of the player relationship and an appropriate period afterward. Retention periods vary by data category, contractual need, dispute risk, financial-record requirements, security concerns, self-exclusion obligations, and licensing or legal requirements.

Account closure does not always result in immediate deletion. For example, KYC and transaction information may need to remain available to prevent duplicate accounts, honour self-exclusion, investigate fraud, answer payment disputes, or satisfy financial compliance duties. When retention is no longer required, information is securely deleted, anonymised, or placed beyond routine use.

12 User Rights and Choices

Subject to applicable law, identity verification, and relevant exemptions, you may ask Dewi188 to provide information about the personal data held about you, correct inaccurate records, delete eligible data, restrict certain processing, object to selected uses, or provide available account information in a practical format.

Requests may be submitted through 24/7 live chat or by using the plain-text email address stated in the Contact Us section. Dewi188 may request identity verification before acting on a request to protect your information from unauthorised disclosure. A request may be declined or limited where the data must be retained for legal, fraud-prevention, transaction, or responsible gaming purposes.

13 International Data Transfers

Because Dewi188 operates as an international gaming platform, personal data may be processed in jurisdictions outside Malaysia by the Operator or authorised service providers. Privacy laws in those jurisdictions may differ from Malaysian requirements.

Where international processing occurs, Dewi188 seeks to use contractual, technical, and organisational safeguards appropriate to the information and the services involved. Access remains limited to authorised recipients with a defined operational or compliance purpose.

14 Age Restriction and Vulnerable Players

Dewi188 is intended solely for persons aged 21 and above. We do not knowingly permit minors to register or use real-money services. Identity and age evidence may be required at registration, before withdrawal, or whenever account details require further review.

If Dewi188 discovers that an account belongs to a person under 21, the account will be suspended and handled in accordance with applicable compliance requirements. A parent or guardian who believes a minor has provided personal information should contact Dewi188 promptly.

Information relating to deposit limits, cooling-off periods, and self-exclusion is processed to provide responsible gaming protections. These records may be retained after closure when necessary to honour an exclusion request and prevent re-registration. More information is available on the Responsible Gambling page.

15 Changes to This Privacy Policy

Dewi188 may amend this Privacy Policy to reflect changes in platform features, payment methods, security practices, legal obligations, or service providers. The updated version will be published on this page with a revised effective date.

Where a change materially affects how personal data is used, Dewi188 will provide an appropriate notice through the platform or registered account contact details. Continued use after the effective date means the revised policy applies to subsequent processing, subject to any consent required by law.

16 Contact Us

For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal data, contact the Dewi188 support team. Please do not send full passwords, one-time PINs, complete bank credentials, or unnecessary identity documents in an initial message.

To protect your account, Dewi188 may ask you to confirm your username, registered contact details, and identity before disclosing or changing personal information. Privacy requests are reviewed fairly and answered within a reasonable period, taking account of their complexity and applicable requirements.